Help Desk

Becoming a mhoula member couldn't be simpler. Just follow the 'become a member' link at the top of the page and complete the form.

You will be asked to complete your personal details including setting up a username and password. You are also able to select your mhoula card from a range of designs.

Once you have done that, just add in your payment details and away we go.

No, you can use some of our offer codes without becoming a mhoula member. These carefully selected offers will allow you to preview the fantastic discounts you get with mhoula on all your favourite brands.  

But if you want the really cracking deals then joining the mhoula club is the only way.

We accept the following cards

We currently only accept payment in UK Pound Sterling (GBP).

We only accept payment by Credit Card or Debit card.

We have partnered with Verisign to ensure all of our website transactions are secure. The deployment of the SSl technology enables us to encrypt sensitive customer information ensuring the secure transfer of data between your computer and our website. For more information please click on the Verisign logo. 

We only offer member join up online.

When you reach the final checkout page and press join we will contact your bank/card issuer for authorisation to take the payment from your account.
 

We have selected a range of high end brands to work with to give you the best deals on the market today. All our partners are tried and trusted brands that we believe give you that something extra as well as a fabulous product.

If you want to become a mhoula partner please email us on office@mhoula.com

Your mhoula membership is valid for 365 days from the date of purchase.

If your card has been lost or stolen please send an email to admin@mhoula.com with your member login details and contact details.

Mhoula will telephone you to arrange your replacement card.  A new card will be provided at a cost of £5.00.

Please allow a month for your new card to arrive.

Your card is delivered free of charge.

We send out all our cards 2nd class Recorded Delivery with Royal Mail.

Your card should be with you within a month of your signing up - but you can use your membership number immediately. 

The delivery will need to be signed for however this can be signed by any member of the household.

We currently only deliver to the UK and Northern Ireland

If your parcel requires a signature anyone at the specified delivery address can sign for the goods.

Royal Mail will drop a card through the door if you are not in to receive the goods. The card will advise if the parcel has been left in a secure place on your property or left with a designated neighbour or returned to a Royal Mail delivery office. 
 

Yes. Please make sure that during registration you enter your BFPO address as UK rather than the country you are stationed. All deliveries are sent to British Forces postal office in London and then distributed from there. Final distribution is the responsibility of the British Forces.
 

No, your mhoula membership is valid for 365 days from the day you join.

It is possible to update your personal details at any time. Please log in and access Your Account and update where appropriate.

However please note the mhoula card is non-transferable.

You will be able to renew your membership online.

Within Your Account you will see your membership status, this will advise you how long you have left on your membership and provide a link to a renewal form.

Your renewal will be for a further 365 days however you can extend this and take as many 365 days as you wish.

An email will be sent to you one month before your renewal date to remind you.

We try to respond to all our customer queries within 2 working days. It is possible that our response has been rejected by your email provider. This can be for a number of reasons such as mailbox full, the email is deemed junk etc…. If you have not received your reply within 3 working days please contact us again providing an alternative email address for us to send the reply to and the original query.

Is it possible that you registered with another email address? You need to use the exact email address and password combination with which you first registered in order to log back in to the site.
 

The Flash Player is a browser plug-in provided by Adobe. It should take 5 seconds to download with Broadband or about a minute with a 56k modem. We use flash quite a lot on our site and we recommend downloading the latest version.
 

Before contacting mhoula.com with your technical problem we suggest that you update your PC using the Windows Update tool. If the problem continues please email us on admin@mhoula.com